Return Policy for Wadi Al Heloo Auto Spare Parts Trading
At Wadi Al Heloo Auto Spare Parts Trading, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below for details on how to return items.
1. Eligibility for Returns
We accept returns for most items within 14 days of the delivery date, provided the following conditions are met:
- The item is unused and in its original packaging.
- The item is in the same condition as when you received it, including any manuals, tags, or accessories.
- Proof of purchase (such as an invoice or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for returns:
- Electrical components, including sensors, ECUs, and wiring harnesses.
- Special order items or custom parts.
- Items that show signs of installation, wear, or damage.
- Items without original packaging or missing accessories.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email or call our customer service team at [Insert email] or [Insert phone number] within the 14-day return window to request a return authorization.
- Provide Details: Be prepared to provide your order number, product details, and the reason for the return.
- Return Shipping: After receiving return authorization, securely pack the item and ship it back to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
4. Refund Process
Once we receive your returned item and inspect it to ensure it meets the eligibility criteria, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Timeframe: Refunds typically take 7-10 business days to appear on your account, depending on your bank or payment provider.
- Restocking Fee: A 15% restocking fee may apply to non-defective items that are returned.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange a product, please initiate a return for the item you wish to return, and place a new order for the replacement product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you. Be sure to retain all packaging and documentation, as we may require photos or further information to process the claim.
7. Warranty Claims
For products covered under warranty, we will facilitate warranty claims on behalf of our customers. Please note that warranty terms vary depending on the manufacturer. To file a warranty claim, contact our customer service team with your proof of purchase and details of the defect.
8. International Orders
For international orders, the return process may vary based on the shipping location. Return shipping fees, customs duties, and taxes for international returns are the responsibility of the customer. Please contact our customer service team for further details on returning international orders.
9. Contact Us
If you have any questions or concerns about our return policy, please reach out to us at:
Wadi Al Heloo Auto Spare Parts Trading